Edit an Agent

Whether to enable recording of the calls

Whether to enable transfer of the calls

The rule to use for transferring the calls, for example: transfer the call if the prospect would like to have more information or the AI is unable to answer the question

The phone number to transfer the call to

Whether to enable machine detection (e.g. IVR, voicemail), where the AI will hang up if it detects a machine

Whether to enable saying a voicemail message if the call is picked up by a voicemail

The message to say, only available if enable is set to true, for example, Hi, this is the AI assistant calling on behalf of John Smith. I was curious if you would be interested in our product. Please call us back at 123-456-7890.

Whether to enable sending of a webhook to a URL of your choice when the call is completed

The webhook needs to be an HTTP or HTTPS callback URL. Upon completion of the call, we'll transmit the call ID, transcript, etc. to this URL. This feature is beneficial for receiving real-time notifications at the conclusion of calls.

Whether to enable sending of text messages

The rule to use for sending text messages, for example: send a text message if the prospect is interested in the offer

The message to send, only available if enable is set to true, for example, Hi, please visit our website at https://www.example.com for more information.`