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Unique identifier for the call

Length of the call in seconds (not present if the call isn't completed)

Whether the call has been completed

Date and time the call was completed (not present if the call isn't completed)

Date and time the call was initiated

Direction of the call, can be outbound or inbound

Phone number that initiated the call. In the case of an outbound call, this is the phone number that Cald used ot make the call. In the case of an inbound call, this is the phone number of the prospect/lead that called.

URL of the recording of the call (not present if the call isn't completed or if recording isn't enabled)

Result of the call, can be pending, pickedUp, ivr, voicemail, unanswered, disconnected, failed. If the machine check isn't enabled in the agent's settings, the ivr or voicemail result will never be returned.

Phone number that received the call. In the case of an outbound call, this is the phone number of the prospect/lead that was called. In the case of an inbound call, this is the phone number of the agent that was called.

Transcripts of the call